ITSM Company Success Story With Gift Baskets Overseas

ITSM is a leading global digital marketing company established in 2000. Based in Darlinghurst, Sydney, this powerhouse team focuses on creativity, e-commerce, and technology. With a 24-year track record of excellence, this company knows all about brand image, employee retention, and customer satisfaction. Paulin, the Head of Account Management at ITSM, leads the corporate gifting team. To continue following the company’s dedication to innovative technology, Paulin continually searched for better ways to send international gifts. This led to her discovery of Gift Baskets Overseas in 2019.
 

 
Goals
 

• To find a company that can handle international gift delivery.
• Find a company flexible enough to work with multiple gift orders year-round.
• Build lasting relationships with clients, employees, and partners.
   
   

Problems
 

• A lack of a one-stop gift shop for all countries.
• Ensure that team members have access to a wide variety of gifts that will delight every recipient.
• Need the ability and flexibility to order last-minute gifts that arrive quickly.
   
   

Solutions
 

• The Gift Baskets Overseas Team paired Paulin with her own personal Corporate Gift Specialist.
• While her specialist works with other team members, the entire team works together to provide Paulin and ITSM with unparalleled personalized service and attention to detail, making international gift delivery run smoothly.
• Gift Baskets Overseas offers a wide variety of gifts in over 200 countries, and Paulin and her team at ITSM can also request custom gifts.
• To quote Paulin, “The team at GBO has a “can-do” attitude, which makes working with them a pleasure.”
   
   

Outcome
 

Since first using Gift Baskets Overseas in 2019 to send international gifts, Paulin continues to trust GBO to send their gifts. As well as work with GBO to help ITSM in its drive to give back as a company by donating gift baskets to some of the causes they support. The match between ITSM and GBO is clearly a success — with Paulin stating:

“Overall, the combination of personalized service, flexibility, and reliable communication creates a fantastic experience for us. It allows us to focus on our core work, knowing that the gifting aspect is in capable hands. With GBO, we can be confident that our customers will receive quality gifts that they will genuinely appreciate, which reflects positively on our company.”
 
 

Final Word
 

Paulin’s interview with Gift Baskets Overseas highlights how corporate gifting can not only help a company grow but thrive! ITSM’s dedication to year-round gifting and 24 years of success is a testament to just how powerful the simple act of gifting can be. Paulin and her team take gifting seriously enough to track their efforts via various metrics, including customer retention rates and direct feedback from recipients. “Ultimately, our goal is to foster positive relationships and create memorable experiences for our clients.” And Paulin and her team continue to achieve this goal year after year!

It’s never too early (or too late) to start thinking about expanding your client outreach with client appreciation gifts! GiftBasketsOverseas.com’s Corporate Gift Specialists are available 24 hours a day, seven days a week, ready to help companies of all sizes recreate Paulin’s international gift delivery success. Email the corporate team at: [email protected], call 1-888-673-2822, or fill out this form to be paired with your own Corporate Gift Specialist!